Last Updated: June 2026

Innotopia Ltd ("Innotopia", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, applications, products, and services.

1. Who We Are

Innotopia Ltd develops software products, provides software development services, and operates mobile, desktop, and cloud-based applications.

For privacy-related enquiries, please contact:

Email: help@innotopia.com

2. Information We Collect

Depending on the services you use, we may collect:

Information You Provide

• Name

• Email address

• Profile information

• Account credentials

• Support requests and communications

• Feature requests and feedback

• Information submitted through forms or applications

Application Data

• Productivity data

• Tasks, notes, projects, and user-generated content

• Subscription and account status

• Preferences and settings

Technical Information

• Device information

• Operating system information

• Application version information

• Log and diagnostic information

• IP address

• Browser information

Payment Information

Payments may be processed by third-party providers including:

• Google Play Billing

• Apple In-App Purchases

• Stripe

• PayPal

Innotopia does not store full payment card information.

3. How We Use Information

We use personal information to:

• Provide and maintain our services

• Authenticate user accounts

• Synchronise and store user data

• Process subscriptions and purchases

• Respond to support requests

• Improve our products and services

• Monitor performance and reliability

• Detect fraud, abuse, or security issues

• Comply with legal obligations

4. Cloud Storage and Processing

Some applications store user data in cloud-based systems, including services provided by Google Cloud and Firebase.

Data may be processed and stored in locations outside your country of residence.

We take reasonable measures to protect personal information and ensure appropriate safeguards are in place.

5. Analytics

We may use analytics and monitoring tools to understand how our website and applications are used, improve functionality, and enhance user experience.

Analytics data may include:

• Usage statistics

• Device information

• Performance metrics

• Error and crash reports

Where required by applicable law, consent will be requested before non-essential analytics technologies are used.

6. User Accounts

When you create an account, we may collect information necessary to manage and secure your account.

Authentication methods may include:

• Email and password

• Google Sign-In

• Apple Sign-In

• Microsoft Sign-In

You are responsible for maintaining the security of your account credentials.

7. Support Requests

When you contact us through our support portal or email, we may collect:

• Name

• Email address

• Product information

• Request details

• Correspondence history

This information is used solely to manage support and customer service activities.

8. Children's Privacy

Some of our products may be used by individuals under the age of 13.

Where required by applicable law, parental or guardian consent may be required before personal information is collected.

If we become aware that personal information has been collected in violation of applicable laws relating to children, we will take reasonable steps to remove such information.

Responsible parents or guardians may contact us regarding children's data using the contact information provided in this Policy.

9. Sharing Information

We do not sell personal information.

We may share information with:

• Cloud hosting providers

• Authentication providers

• Payment processors

• Analytics providers

• Professional advisers

• Regulatory or legal authorities where required by law

Information is shared only where reasonably necessary for the operation of our services or compliance with legal obligations.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain accounts

• Fulfil legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

12. Your Rights

Depending on applicable law and the legal basis for processing, users may have the right to access, correct, delete, restrict, object to, or request portability of their personal information. Certain rights may be limited where we are required or permitted by law to retain information. 

Requests may be submitted to support@innotopia.co.uk

13. International Users

Our services may be accessed worldwide.

By using our services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website, and the "Last Updated" date will indicate when changes were made.

15. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Innotopia Ltd

Email: help@innotopia.co.uk